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Quality Analyst Team Lead -

Quality Analyst Team Lead

Submit your resume to jobs@kittelsoncarpo.com
Please include position you are applying for in the Subject of the email.
  • Job Location: Alabang
  • Industry: BPO/Call Center/IT/Software
  • Specialization: Others
  • Skills: Excellent organization skills, Ability to manage multiple and changing priorities, Expressive and receptive communication skills. Motivation/goal setting,Interpersonal,Negotiation and teamwork
  • Preferred Years of Experience: 2 yrs exp

Quality Analyst Team Lead Job Description

 

Requirements:
- 1-2 Years experience as QA Team Lead / Sr Quality Analyst in a BPO setting
- BS/BA Degree or Equivalent 
- Team Management in a call centre environment
- Ability to Read, Analyse Data, Interpret common reports and Service Level Reports.
- Ability to respond to common complaints of the client and other members of Operations.
- Ability to effectively present information to Quality and Operations.
- Ability to motivate CSRs addressing their challenges.
- Excellent organization skills and ability to manage multiple and changing priorities.
- Personal Effectiveness by openly displaying a sense of dedication to reflect positives of the organisational culture and values in all activities.
- Knowledgeable in MS Windows applications (Word, Excel, Outlook)
- Expressive and receptive communication skills.

Requirements:

 

  • 1-2 Years experience as QA Team Lead / Sr Quality Analyst in a BPO setting
  • BS/BA Degree or Equivalent 
  • Team Management in a call centre environment
  • Ability to Read, Analyse Data, Interpret common reports and Service Level Reports.
  • Ability to respond to common complaints of the client and other members of Operations.
  • Ability to effectively present information to Quality and Operations.
  • Ability to motivate CSRs addressing their challenges.
  • Personal Effectiveness by openly displaying a sense of dedication to reflect positives of the organisational culture and values in all activities.
  • Knowledgeable in MS Windows applications (Word, Excel, Outlook)
  • Willing to work on a night shift schedule

 

*location is in Alabang, Mutinlupa

 


Submit your resume to jobs@kittelsoncarpo.com
Please include position you are applying for in the Subject of the email.

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21-B Rufino Pacific Tower, 6784 Ayala Ave. cor Rufino St., Makati City, Metro-Manila, Philippines

Philippines:
Office: (+632) 750-0634
Office: (+632) 750-0631
Mobile: (+63) 917-5900-946

United States:
Office: (401) 308-4023

info@kittelsoncarpo.com

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