Technical Support Representative

Job Location: Makati City
Industry: BPO
Specialization: Tech & Helpdesk Support
Skills: familiarity with PDA/smart phone features
Preferred Years of Experience: Fresh Grad

Job Description

Responsibilities

• Perform Internal Controls within organization on processes with financial impact.
• Provide excellent technical support service for one of the world's leading Smart Phone products
•  Provide customer support and technical issue resolution via E-Mail, phone and chat
• Provide information on products and services.
• Provide of solutions for technical and service issues.
• Handling customer inquiries and complaints.

Requirements:

• Candidate must possess at least a Bachelor's/College Degree in any field (preferred but not required)
• Excellent understanding of the English language (oral and written)
• 2 years of working experience in offshoring call center field is preferred but not required
• Familiar with PC and digital consumer electronic products.
• Strong knowledge with mobile phone operating system (Android and Windows Mobile) is preferred but not required
• Experience with GSM, CDMA or GPRS products is preferred.
• Good interpersonal, communication and presentation skills
• Be able to maintain pleasant communication with good customer service sense and self-control.
• Experience as technical support in a call center environment, particularly in troubleshooting is an advantage
• With customer service experience in US or ANZ is a definite advantage
• Willing to work in a schedule-shifting environment, including graveyard, holiday and weekend shifts
• Applicants should be Filipino citizens or hold relevant residence status.

Submit resume with cover letter to jobs@kittelsoncarpo.com

Please include position you are applying for in the Subject of the email.